ANAROCK Post Sales, is our unique offering in the Residential Real Estate value chain, with an objective to deliver a seamless customer experience while assisting homebuyers in fulfilling their due obligations.
Our experienced and reliable post-sales team is a one-stop shop for real estate developers for aligning their revenue goals. High focus on technology and automation through ANAROCK’s in-house technology platform, ensures efficient communication and happy customers. A combination of structured collections framework and high customer centricity, leads to a win-win situation for the developer and the homebuyer alike.
• 22-member team with 100+ years of collective experience in post-sales domain; targeted to grow to 50 members by FY21 end
• Prior Expertise of managing 35000+ customer life cycle with a revenue generation of 6000+ Cr/ annually
• Use of State-of-the-art technology platform
• Proficiency of executing post sales operations across varied customer segments - HNI, Luxury and Affordable housing clientele.
WHAT WE DO
ANAROCK Post Sales understands the importance of managing the customer journey even AFTER the property has been purchased by the customer. Our experience and expertise help in managing the following functions:
• Customer Onboarding
• Collections & Revenue Management
• Customer Lifecycle Management (Grievance & Escalation handling)
• Home Loan Assistance
• Possession Strategy and Residence Delivery Execution
• Loyalty Management – Defining a new sales vertical
• Multiple operating models – we recommend what best fits you
• Process and Technology driven ecosystem
• Scalable manpower
• Success based remuneration